REFUND POLICY

Refund Policy – Paddle Express

At Paddle Express, we understand that travel plans can change. That’s why we offer a simple, no-questions-asked 24-hour refund policy for all our tours and rentals.

 

✅ Full Refund Guarantee

If you need to cancel for any reason—whether it's weather, illness, travel delays, or a change of plans—you’ll receive a 100% refund, as long as you cancel at least 24 hours before your scheduled tour or rental.

 

🌧️ Weather or Emergency Cancellations

If Paddle Express must cancel due to unsafe weather or unforeseen circumstances, you’ll receive a full refund or the option to reschedule, whichever you prefer.

 

❌ Cancellations Within 24 Hours

Cancellations made less than 24 hours in advance are not eligible for a refund, except in the case of emergency or injury. Please contact us as soon as possible—we’ll do our best to accommodate you.

 

Note: Indexic booking fees are non-refundable.

 

📲 How to Cancel or Reschedule

Simply text or call us at (928) 614-1728 to make changes to your reservation.

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🕒 Late Arrivals

Guests must arrive 30 minutes before their scheduled tour for Paddle Talk and safety briefing. If you arrive late and miss the safety talk and group departure:

You may be rescheduled to the next available tour if space allows.

If no tour is available, you’ll be moved to a self-guided rental instead.

Refunds are not available for missed tours due to late arrival.

 

Note: Indexic booking fees are non-refundable.

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We believe in making adventure simple, affordable, and stress-free. Thank you for choosing Paddle Express!